Frequently Asked Questions
Where do you ship from?
All orders are shipped from Portugal (European Union).
Do you ship to my country?
We do our best to ship worldwide. You can check whether we currently ship to your location by opening the country and currency selector in the green banner at the top right of our website.
If your country is not listed, or if all products appear as “Out of stock”, it means we do not yet have shipping options configured for that destination. Please reach out if you'd be interested in us adding your country to our list.
Which shipping methods do you offer?
We offer a wide range of UPS shipping services, each with different delivery speeds and pricing. Available options include:
| Region / Destination | UPS Service | Estimated Transit Time* |
|---|---|---|
| Portugal (domestic) | Standard | 1–2 business days |
| European Union | Standard | 3–6 business days |
| Saver / Express / Expedited | 1–3 business days | |
| United Kingdom | Standard | 4–6 business days |
| Saver / Express | 2–3 business days | |
| United States | Standard / Expedited | 4–9 business days |
| Saver / Express | 2–5 business days | |
| Canada | Standard / Expedited | 5–10 business days |
| Saver / Express | 3–6 business days | |
| Others (Japan, South Korea, Australia, etc.) | Expedited | 7–15 business days |
| Saver / Express (air) | 3–7 business days |
*Delivery times are estimates and may vary depending on destination, customs, and UPS operations.
The exact UPS services available for your location will be shown at checkout. When your order is shipped, you will receive access to a UPS tracking page where you can follow your package in real time and view the exact expected delivery date.
For some countries, UPS may not be available or may have exceptionally high shipping costs. In these cases, we offer a more affordable alternative through our local postal service. These shipments have an unpredictable delivery timeframe: they may arrive in 3–4 business days, or they may take up to 1 month. Please track these packages using your country’s official postal tracking website or a tracking service such as 17track.net.
How long does it take to process and ship my order?
We’re just as excited as you are when buying online, so we make sure your order moves through our system as quickly as possible.
- Orders are processed within 1–3 business days unless otherwise stated.
- We typically ship orders every Tuesday and Friday.
- If any unexpected delays occur, we will proactively contact you.
- Pre-order and backorder timelines are always shown on the respective product pages.
Do you offer free or discounted shipping?
We're currently experimenting with the following shipping offers:
- Free shipping on orders over €150
- Reduced USA & Canada shipping for orders over €60
Discounts apply automatically at checkout.
Do you collect customs fees or import taxes?
We do not collect customs fees, tariffs, or import taxes for any destination outside the European Union.
If your country applies import charges, UPS or your local customs office will contact you directly with the exact amount due before delivery.
You are responsible for any import duties or customs fees charged by your local authorities.
My order hasn't arrived. What do I do?
First, please check the tracking page provided with your order for the latest updates and check for any customs notifications from your local authorities or carrier. If your order appears significantly delayed or you believe it may be lost, contact us through our contact form or by email at sales@federalconcepts.eu and we’ll help investigate.
Can you combine multiple orders?
Unfortunately, we’re not able to combine separate orders. Once an order enters our processing workflow, it moves through the system individually, and pulling it out to merge with another order isn’t efficient or reliable. Each order will be shipped separately in the order it was received. Please double-check your cart to make sure everything you need is included before completing checkout.
What is your return policy?
If your item arrives with a manufacturing defect or does not match the order, please contact us through our contact form or by email at sales@federalconcepts.eu. We will resolve the issue as quickly as possible. This guarantee applies only to the original buyer and proof of purchase may be required.
If the defective product was purchased through an authorized reseller, please reach out to that retailer directly, as they will handle the return under their own policies.
For all other situations, we accept returns of unused, undamaged items in original condition and packaging within 14 days of delivery, in accordance with Portuguese consumer law. Return shipping costs are the responsibility of the customer unless the item is defective.
When will the item I want be back in stock?
Restock timing can vary depending on manufacturing and supplier availability. The best way to stay updated is to use the restock notification button on the product page. Once the item returns to stock, you’ll be notified instantly by email.
Can I cancel a pre-order or backorder?
No. Pre-orders and backorders cannot be canceled or refunded before shipment. Once delivered, they may be returned under our 14-day return policy. Products will always be clearly labeled as pre-order or backorder on their respective product pages.
Do you charge restocking fees?
No, unless items are returned damaged or used, in which case the return may be refused.
Are your parts drop-in compatible?
Most components are made for Tokyo Marui platforms. However, airsoft tolerances vary and some fitting may be required.
Do you offer bulk purchasing?
Yes. For large-quantity orders, contact us at sales@federalconcepts.eu or through our contact form.
What are your Terms and Conditions and Privacy Policy?
You are required before checkout to accept our Terms and Conditions. Click here to view our Terms and Conditions and here to view our Privacy Policy.