Terms of service
Last updated: February 6, 2026
This website is operated by FEDERAL CONCEPTS, a sole proprietorship (Empresário em Nome Individual) registered in Portugal and owned by Gil Martins Andrade.
Throughout the site, the terms “we”, “us” and “our” refer to FEDERAL CONCEPTS. By using our site or placing an order, you agree to be bound by the terms below, along with our policies on shipping, returns, and privacy.
These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors. Please read them carefully before using the site. If you do not agree to these terms, you may not access the site or use our services.
We reserve the right to update these Terms at any time by posting changes to our website. Your continued use of the site means you accept those changes.
1. Commercial Policy
1.1 Our products are sold exclusively to individual customers for personal use.
1.2 We reserve the right to refuse orders that do not comply with this policy.
1.3 Customers must provide accurate contact information and agree to be contacted if needed.
2. Ordering
2.1 To place an order:
- Add products to your cart
- Proceed to checkout
- Choose shipping & payment method
- Confirm your order
2.2 A purchase is confirmed when payment is completed and you receive an order confirmation email.
2.3 We reserve the right to cancel orders due to errors, stock issues, or suspected fraud.
3. Prices & Payment
3.1 Prices & Currencies
Product prices are shown in your local currency based on your location or selection. VAT is included where applicable. Your final amount is confirmed at checkout and may vary slightly due to exchange rates and payment processor fees.
3.2 Shipping costs are calculated at checkout.
3.3 We accept all payment methods displayed on our website.
3.4 Prices and product availability are subject to change without notice. If a pricing error occurs, we may cancel the order and issue a refund.
4. Shipping & Delivery
4.1 We ship to most locations in the European Union, the United Kingdom, the United States of America, Canada, and a few other countries.
4.2 Orders are processed within 1–3 business days, unless stated otherwise. After dispatch, delivery times depend on the selected shipping method.
4.2.1 We offer a wide range of UPS shipping services, each with different delivery speeds and pricing. Available options include:
| Region / Destination | UPS Service | Estimated Transit Time* |
|---|---|---|
| Portugal (domestic) | Standard | 1–2 business days |
| European Union | Standard | 3–6 business days |
| Saver / Express / Expedited | 1–3 business days | |
| United Kingdom | Standard | 4–6 business days |
| Saver / Express | 2–3 business days | |
| United States | Standard / Expedited | 4–9 business days |
| Saver / Express | 2–5 business days | |
| Canada | Standard / Expedited | 5–10 business days |
| Saver / Express | 3–6 business days | |
| Others (Japan, South Korea, Australia, etc.) | Expedited | 7–15 business days |
| Saver / Express (air) | 3–7 business days |
4.2.4 Estimated delivery times begin on the next business day after you receive your tracking number email. Delivery times are estimates and may vary depending on the destination country and local customs procedures.
4.2.5 Pre-order and backordered items are marked on product pages and may take additional time to arrive. Shipping estimates begin once the item reaches our warehouse.
4.2.6 For some countries, UPS may not be available or may have exceptionally high shipping costs. In these cases, we offer a more affordable alternative through our local postal service. These shipments have an unpredictable delivery timeframe: they may arrive in 3–4 business days, or they may take up to 1 month. Please track these packages using your country’s official postal tracking website or a tracking service such as 17track.net.
4.2.7 The following shipping offers are applied automatically at checkout:
- Free shipping on orders over €150
- Reduced USA & Canada shipping for orders over €40
These discounts apply automatically and in the Euro currency.
We reserve the right to modify or remove these offers at any time. However, this will never affect an order that has already been placed and paid for, unless fraud or abuse is detected.
4.3 Delays due to customs, holidays, or supplier lead times are beyond our control.
4.4 We may ship available items separately if others are delayed. You’ll be notified if this happens.
4.5 Customers must inspect packages upon receipt.
4.6 Pre-order and backordered items can be returned under our 14-day policy, but not refunded prior to shipment.
4.7 If your order has not arrived within 21 business days from the estimated delivery timeframe for your region, please contact us at sales@federalconcepts.eu. Claims for missing or undelivered orders must be made within 30 days of the shipping date. We may be unable to resolve issues reported after this window.
5. Ownership & Risk
Ownership of goods passes to you once full payment is received. Risk passes at the time of delivery.
6. Returns & Refunds
6.1 You may return items within 14 days of delivery, per DL n.º 24/2014 (as amended by DL n.º 47/2014), in accordance to Portuguese Law. Items must be unused, in original condition and packaging, and returned with a copy of the invoice.
6.2 Return shipping costs are the responsibility of the customer unless the item is defective or does not conform to the order. In such cases, we will cover return costs and/or offer a refund, or replacement.
6.3 To start a return, contact us at sales@federalconcepts.eu or through our contact form (located at the bottom of the website). Refunds are issued once returned items are inspected, within 7 days of the return being received.
6.4 For all returns, items must be accompanied by a copy of the invoice (order confirmation alone is not sufficient).
6.5 Items returned in damaged or improperly packed condition may be rejected. Do not use the product packaging as shipping packaging.
6.6 Pre-order and backorder items may not be canceled or refunded before shipment. Once delivered, they are eligible for return under the 14-day rule.
6.7 Returns must be sent to the following address:
GIL MARTINS ANDRADE
C/O FEDERAL CONCEPTS
APARTADO 000006
EC AGUAS SANTAS – MAIA
4429-909 A SA MAIA
PORTUGAL
7. Warranty & Legal Guarantee
7.1 For customers in the European Union, our products are covered by a 3-year legal warranty from the date of delivery, in accordance with Portuguese consumer protection law (DL n.º 67/2003, updated by DL n.º 84/2008 and DL n.º 84/2021). In the third year, you may be required to prove the defect existed at the time of delivery. Purchases made before January 1, 2022, are covered for 2 years.
7.2 For customers outside the EU (including the U.K., U.S., Canada, Australia, and others), we offer a 1-year commercial warranty covering manufacturing defects. This warranty is provided voluntarily and does not affect any rights granted under local consumer laws, where applicable.
7.3 Warranty does not cover consumables, misuse, wear and tear, or unauthorized repairs.
7.4 If eligible, we will repair or replace the product at no cost, and refund return shipping if applicable.
7.5 If the defect is not covered, repair may be offered at a cost.
7.6 We reserve the right to reject claims that don’t meet legal or warranty conditions.
8. Promotions & Discount Codes
8.1 Promo codes are non-transferable, have no cash value, and may not be combined with other offers.
8.2 Misuse may result in cancellation of the discount and your order.
9. Product Availability
All orders are subject to product availability. Pre-orders and backorders will be fulfilled once items arrive. If an item becomes unavailable, we’ll issue a refund.
10. Intellectual Property
All site content is the property of FEDERAL CONCEPTS and its owners. You may not copy, reuse, or distribute any content without permission.
11. Limitation of Liability
To the extent permitted by law, we are not liable for any damages beyond the purchase price of the product, including indirect or consequential losses.
12. Governing Law
These terms are governed by the laws of Portugal. Disputes will be handled in the Portuguese courts.
13. Contact
Questions or concerns? We’re here to help:
Trading Name: FEDERAL CONCEPTS
Legal Owner: Gil Martins Andrade
Email: sales@federalconcepts.eu
Legal Address:
RUA PROFESSORA GEORGINA NUNES NEVES DUARTE, Nº 102, R/C DT.º
4420-539 VALBOM
Returns Address:
GIL MARTINS ANDRADE
C/O FEDERAL CONCEPTS
APARTADO 000006
EC ÁGUAS SANTAS – MAIA
4429-909 ÁG. S. MAIA
VAT Number: PT227168640