Shipping policy

Shipping & Delivery

1 We ship to most locations in the European Union, the United Kingdom, the United States of America, Canada, and a few other countries.
2 Orders are processed within 1–3 business days, unless stated otherwise. After dispatch, delivery times depend on the selected shipping method.
2.1 Estimated delivery times begin on the next business day after you receive your tracking number email. Delivery times are estimates and may vary depending on the destination country and local customs procedures.
2.2 Pre-orders & backorders: Pre-order and backordered items are marked on product pages and may take additional time to arrive. Shipping estimates begin once the item reaches our warehouse.
2.3 Economy Shipping: We offer an Economy Shipping option for most shipping destinations. These shipments are sent via the postal service network.
Once they reach the destination country, they are handed over to your local postal service. Because they use the postal network, they have an unpredictable delivery timeframe: they may arrive in 3–4 business days, or they may take up to 1 month.
Once your order ships, you will receive a tracking number with a link to a tracking website, 17track.net, which in most cases lets you track both our local postal service and your local postal service for the most up-to-date information on your package.
For any delivery issues, we suggest reaching out to your local post office first, as they are best placed to help.
2.4 Automatic offers: The following shipping offers are applied automatically at checkout:
   - Free global shipping on orders over €150
These discounts apply automatically and in the Euro currency.
We reserve the right to modify or remove these offers at any time. However, this will never affect an order that has already been placed and paid for, unless fraud or abuse is detected.
3 Delays due to customs, holidays, or supplier lead times are beyond our control.
3.1 We do not collect customs fees, tariffs, or import taxes for any destination outside the European Union, except for orders heading to the United States.
3.2 For orders shipped to the United States, tariffs and import duties are included in the price, so there is nothing extra to pay when your parcel arrives.
3.3 For all other destinations, you are responsible for any import duties or customs fees charged by your local authorities. If your country applies import charges, your local customs office will contact you directly with the exact amount due before delivery.
4 We may ship available items separately if others are delayed. You’ll be notified if this happens.
5 Customers must inspect packages upon receipt.
6 Pre-order and backordered items are a way to reserve sought-after products. We order specific quantities to fulfill these requests, so a cancellation can leave us holding extra stock that may be difficult to sell. We kindly ask you to keep this in mind before reserving. That said, your rights come first: as EU law provides, you can cancel a pre-order or backorder for a full refund at any time before it ships, and once delivered these items carry the same 14-day right of withdrawal as any other item (see Section 6 below).
4.7 If your order has not arrived within 21 business days from the estimated delivery timeframe for your region, please contact us at sales@federalconcepts.eu. Claims for missing or undelivered orders must be made within 30 days of the shipping date. We may be unable to resolve issues reported after this window.
5. Ownership of goods passes to you once full payment is received. Risk of loss or damage passes to you at the time of delivery.